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Backyard Paradise Pools and Spas Do Not Recommend “I called for someone to come out to repair the blower on our spa. It took 2 weeks to get an appointment and, even though I had given them the brand and model # of my spa, the technician was not prepared to repair it. Instead, he spent the entire time on the telephone giving instructions to other technicians. My husband and I sat in our kitchen with the back door open and watched and listened to the technician. From our view in our kitchen, with the back door open we had a perfectly good view of what did and did not transpire. He unscrewed the panel from the hot tub. He used a device to check to see if the blower was getting electricity. Time elapsed: approximately 60 seconds. Then, for the remainder of the time he was here (barely 20 minutes), he sat in front of the hot tub talking on his cell phone instructing other technicians how to make repairs at their locations. After he finished his third telephone call, he replaced the panel, gathered up his tool bag and told us we needed a new blower and you would have to order it. A few days later I was given a quote of $250 for the blower, which seemed excessive to me so I did some research and found a brand new motor for $100. Considering our initial experience with this company, we chose to hire another contractor to install the blower. I wound up paying $250 for the new blower AND installation. A couple of months later, Backyard Paradise started sending me bills for $125 for the no service, service call.”
